To ensure inclusivity, the Biden administration must double down on AI development initiatives

The Biden administration must clarify current laws pertaining to AI and machine learning models — how we will evaluate use by private actors and how we will govern AI usage within our systems.
https://tcrn.ch/3gwcGgZ

Customer care as a service: Outsourcing can help your startup wow clients 24/7

When should you consider outsourcing customer care, and what should you look for? Here's an overview on how startups are leveraging customer care as a service (CCaaS).
https://tcrn.ch/3azVzqV

E-commerce tracking platform AfterShip raises $66M led by Tiger Global

AfterShip launched in 2012 to help online sellers track packages across different carriers, but since then it has built a suite of data analytics tools covering almost every step of the shopping experience, from email marketing to customer retention. The Hong Kong-headquartered startup announced today it has raised a $66 million Series B led by […]
https://tcrn.ch/3xqs84v